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International Telecommunication Union digital transformation webinar · 2023

ITU Webinar: Risks and Rewards of Generative AI in Cities

Yousef Khalili explores how generative AI can reshape urban planning, services, education, healthcare, productivity, and citizen control of data.

Yousef Khalili · Chief Commercial Officer, TONOMUS

Generative AIUrban planningCitizen dataInnovation

The conversation

Yousef explains that generative AI extends far beyond content creation. Across the city lifecycle it can support master planning, design, development, operations, resilience, healthcare, education, and media.

He frames the shift from smart to cognitive cities as a shift from responding to triggers toward anticipating events through predictive intelligence. Generative AI broadens who can participate in innovation because progress increasingly begins with critical thinking and the ability to ask the right question—not only specialised technical knowledge.

Trust remains the foundation. Citizens will not adopt powerful AI services unless they believe their information is safe and under meaningful control. The digital-human concept illustrates how a citizen could carry a rich representation of personal and medical data while controlling access through granular consent.

Key arguments

01

Generative AI can contribute across the entire city-development lifecycle.

02

The technology can democratise innovation by reducing the specialist barrier to experimentation.

03

Productivity, innovation, and livability are connected pillars rather than separate programmes.

04

Citizen adoption depends on safety, transparency, and control of personal data.

Related perspective

From connected infrastructure to cities that anticipate

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